Privacy Policy
Personal Data Protection
1 – Preamble
Lutece Management places particular importance on protecting the personal data of its customers and users.
The purpose of this policy is to inform users of the www.lutececosmetics.com website about how their personal data is collected, used, stored, and protected in accordance with the General Data Protection Regulation (GDPR) and applicable laws.
2 – Data Controller
The entity responsible for processing the data collected on the website is:
Lutece Management
25 Vitosha Boulevard
1000 Sofia
Contact: contact@lutececosmetics.com
3 – Data Collected
When you use the site, we may collect the following information:
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identity (last name, first name);
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mailing address;
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email address;
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phone number;
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payment information;
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order history;
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login and browsing data;
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IP address;
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marketing preferences.
This data is collected when:
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creating an account;
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when placing an order;
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a conversation with customer service;
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subscribing to the newsletter;
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the website's navigation.
4 – Purposes of Data Collection
The personal data collected is used to:
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process orders;
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ensure deliveries;
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manage payments;
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provide after-sales service;
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prevent fraud;
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improve the site's performance;
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compile audience statistics;
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send promotional offers and newsletters;
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comply with our legal obligations.
5 – Legal Basis for Processing
The treatments provided are based on:
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the performance of the contract in connection with orders;
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consent for marketing activities;
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legal and regulatory obligations;
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the company's legitimate interest in improving its services and securing its operations.
6 – Data Retention
Personal data is retained for no longer than is strictly necessary for the purposes for which it was collected.
Certain data may be retained for a longer period to comply with legal, accounting, or tax obligations.
Data used for commercial purposes is retained for a maximum of three (3) years after the last contact with the user.
7 – Recipients of the Data
Personal data may be disclosed only to service providers necessary for the operation of the website and the provision of services, including:
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payment service providers;
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logistics partners;
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carriers;
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hosting services;
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marketing and analytics tools.
These service providers are subject to strict confidentiality and security requirements.
No personal data is sold to third parties.
8 – Data Security
We implement appropriate technical and organizational measures to ensure the security and confidentiality of personal data.
Payments made on www.lutececosmetics.com are secured using SSL encryption protocols that comply with industry standards.
Despite all the precautions taken, no computer system can guarantee absolute security.
9 – Cookies
This website uses cookies to:
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to ensure its proper operation;
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to improve the user experience;
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to measure audience reach;
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to personalize certain content and advertising offers.
During your first visit, a cookie banner allows you to manage your preferences in accordance with applicable regulations.
You can change your preferences at any time in your browser settings.
10 – Your Rights
In accordance with the GDPR, you have the following rights:
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right of access;
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right to rectification;
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right to erasure;
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right to object;
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right to restriction of processing;
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the right to data portability;
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the right to withdraw your consent at any time.
Any inquiries may be directed to:
You also have the right to file a complaint with a competent supervisory authority, specifically in France with:
11 – Transfer of Data Outside the European Union
When using certain technical services, such as Shopify or certain payment and marketing tools, some data may be transferred outside the European Union.
These transfers are carried out in accordance with the requirements of the GDPR and are accompanied by appropriate safeguards designed to protect users' personal data.
12 – Order Confidentiality
To ensure the confidentiality of orders:
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Bank withdrawals will appear under the heading “Lutece Management”;
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Packages are shipped in plain packaging;
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The sender listed will be “HOUTCH NSL FUTURLOG”.
13 – Policy Change
This policy may be amended at any time to reflect changes in laws, regulations, or technology.
Users are encouraged to check this page regularly.
14 – Contact
For any questions regarding the protection of personal data:
Lutece Management
25 Vitosha Boulevard
1000 Sofia
Email: contact@lutececosmetics.com
