Privacy Policy
Privacy Policy
INTRODUCTION
Lutece Management, headquartered at 25 Vitosha Boulevard, 1000 Sofia, Bulgaria, places particular importance on the protection of personal data and respect for the privacy of its users.
As part of our operation of the www.lutececosmetics.com website, we collect and process certain personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French law.
The purpose of this policy is to provide you with transparent information about how your data is collected, used, and protected.
ARTICLE 1 – DATA CONTROLLER
The entity responsible for processing the personal data collected on the website is:
Lutece Management
25 Vitosha Boulevard
1000 Sofia, Bulgaria
Email:
ARTICLE 2 – PERSONAL DATA COLLECTED
When you use the www.lutececosmetics.com website, we may collect the following data:
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first and last name;
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mailing address;
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email address;
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phone number;
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payment information;
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order history;
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IP address;
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browsing data and cookies.
This information is collected when:
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You create an account;
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you place an order;
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contact our customer service department;
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you sign up for our newsletter;
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You are browsing our website.
ARTICLE 3 – PURPOSES OF DATA PROCESSING
The data collected is used to:
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process and ship your orders;
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provide customer follow-up and after-sales service;
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manage payments and prevent fraud;
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improve the user experience;
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compile visitor statistics;
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send marketing communications and newsletters;
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comply with our legal and regulatory obligations.
ARTICLE 4 – LEGAL BASES FOR DATA PROCESSING
The processing of your data is based on:
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the performance of the contract in connection with your purchases;
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your consent to receive marketing communications;
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our legal obligations;
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our legitimate interest in improving our services and preventing fraud.
ARTICLE 5 – DATA RETENTION
Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected.
Certain data may be retained for a longer period to comply with our legal, tax, or accounting obligations.
Data used for marketing purposes is retained for a maximum of three (3) years after the last contact with the user.
ARTICLE 6 – CONSENT
When you provide your personal information to place an order, arrange a delivery, or return a product, you consent to the collection and use of this data for that specific purpose.
For any use for marketing purposes, we may ask for your explicit consent.
You can withdraw your consent at any time by contacting us at:
ARTICLE 7 – DISCLOSURE OF DATA
Your personal data is never sold to third parties.
However, they may be shared with certain technical service providers necessary for the provision of our services, including:
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payment service providers;
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logistics services and carriers;
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email marketing solutions;
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audience analytics services.
These service providers are required to maintain the confidentiality and security of your data.
We may also disclose certain information if required by law or in connection with legal proceedings.
ARTICLE 8 – HOSTING AND PAYMENT
The website www.lutececosmetics.com is hosted by Shopify Inc., which provides the e-commerce platform used to sell our products.
The data is stored on secure servers protected by advanced security measures.
Secure Payment
Payments made on our website are secure in accordance with PCI-DSS standards.
Banking information is encrypted via a secure SSL connection and is never directly accessible to our services.
ARTICLE 9 – INTERNATIONAL DATA TRANSFERS
When using certain technical services offered by Shopify or its partners, some data may be transferred outside the European Union.
These transfers are carried out in accordance with the requirements of the GDPR and are subject to appropriate safeguards designed to ensure the protection of your personal data.
ARTICLE 10 – DATA SECURITY
We implement appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of your personal data.
Despite our best efforts, no electronic transmission or storage system can guarantee absolute security.
ARTICLE 11 – COOKIES
This website uses cookies to:
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to ensure its proper operation;
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to store certain user preferences;
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to measure audience reach;
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to improve the site's performance;
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to provide tailored advertising content.
During your first visit, an information banner allows you to accept, decline, or customize the use of cookies in accordance with applicable regulations.
You can also change your preferences at any time in your browser settings.
ARTICLE 12 – CONFIDENTIALITY OF ORDERS AND DELIVERIES
To protect your privacy:
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Bank withdrawals will appear under the heading “Lutece Management”;
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No explicit reference to the website www.lutececosmetics.com will appear on your bank statement;
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Packages are shipped in plain, discreet packaging;
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The sender listed on the orders will be: HOUTCH NSL FUTURLOG.
ARTICLE 13 – YOUR GDPR RIGHTS
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
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the right to access your personal data;
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right to rectification;
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right to erasure;
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right to restriction of processing;
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right to object;
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the right to data portability;
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the right to withdraw your consent at any time.
You can exercise your rights by contacting us at:
You will receive a response within one month at the latest.
You also have the right to file a complaint with the relevant data protection authority.
For users located in France:
CNIL
ARTICLE 14 – AGE OF CONSENT
By using this site, you represent that you have reached the legal age required in your country of residence to use this website.
ARTICLE 15 – CHANGES TO THE PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time to reflect changes in laws, regulations, or technology.
The changes will take effect immediately upon their publication on the website.
We encourage you to check this page regularly.
QUESTIONS AND CONTACT
If you have any questions about this Privacy Policy or any requests regarding your personal data, please contact us:
By email:
By mail:
Lutece Management
25 Vitosha Boulevard
1000 Sofia
Bulgaria
